Refund And Returns Policy

We want you to love your Dasouq order. If something isn’t right, here’s how returns and refunds work.

Return Window

You have 30 days from the delivery date to request a return. After 30 days, we can’t offer a refund or exchange.

Eligibility

To qualify for a return, your item must be:

• Unused and in its original condition

• In its original packaging

• Accompanied by your order number or proof of purchase

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned unless defective:

• Opened or used drinkware with direct mouth contact (e.g. tumblers, travel mugs) once used

• Coffee beans, grounds, or other consumable/perishable items once opened

• Gift cards

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery at info@dasouq.com with your order number and a photo of the item. We’ll arrange a replacement or full refund, including return shipping, at no cost to you.

How to Start a Return

Email info@dasouq.com with your order number and reason for return. We’ll confirm eligibility and send return instructions.

Return Shipping

Unless the item is damaged, defective, or incorrect, return shipping costs are the customer’s responsibility. We recommend a trackable shipping method, as we can’t guarantee we’ll receive your returned item.

Refunds

Once we receive and inspect your return, we’ll notify you of approval or rejection. Approved refunds are issued to your original payment method within 7–10 business days.

Exchanges

Need a different size, color, or product? Email info@dasouq.com and we’ll help you swap it, subject to availability.

Questions?

Reach us anytime at info@dasouq.com.