FAQ Help Center
Everything you need to know before your next cup. From shipping and returns to brewing gear and product care, here’s what our customers ask us most. Still have a question? Get in touch — we reply fast.
Warranty Program
We stand behind our products with a 12-month warranty against manufacturing defects. Just reach out with your order number and we’ll sort it out quickly.
Email us at info@dasouq.com with your order number, a quick description of the issue, and a photo if possible. We’ll get back to you with next steps within [1–2 business days].
We offer [standard and expedited shipping] within the United States, with delivery in [3–7 business days]. Shipping costs and options are calculated at checkout based on your location.
We accept returns within [30 days] of delivery for unused items in original packaging. Just contact us with your order number to start the process — once approved, we’ll walk you through the next steps for refund or exchange.
Free shipping applies to your original order only. Return shipping costs are the customer’s responsibility unless the item arrived defective or incorrect, in which case we’ll cover the return shipping cost.
Coupon codes can be applied at checkout and are valid for a limited time or while supplies last. Only one code may be used per order, and codes cannot be combined with other promotions unless stated otherwise. Check the code’s terms for any minimum purchase requirements or product exclusions.
Can’t find an answer?
Write to Us and we will get back to you.
Returns & Exchanges
Yes — you can return or exchange unused items in original packaging within [30 days] of delivery. Just reach out with your order number and we’ll get the process started.
Contact us with your order number and reason for return. Once approved, we’ll send you instructions for sending the item back. After we receive and inspect it, we’ll process your refund or exchange within 5 business days.
Yes — we regularly run promotions and discounts. Sign up for our newsletter or check our homepage to stay updated on current sales.
Discount codes applied to your original order carry over to the exchanged item’s value, but they can’t be added retroactively to an exchange. If the new item’s price differs, you’ll either owe the difference or receive store credit for the balance.
We’re an online-only store, so we don’t have physical retail locations for in-person returns. All returns are handled by mail — contact us with your order number and we’ll send you return instructions.
Shipping & Recent Orders
Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package’s journey. If you haven’t received tracking details within [2–3 business days] of ordering, contact us with your order number and we’ll look into it.
If USPS tracking shows “Delivered” but you haven’t received your package, first check around your delivery location (porch, mailbox, with a neighbor, or building office) — packages are sometimes marked delivered slightly before arrival. If you still can’t locate it after 24 hours, contact us with your order number and tracking info, and we’ll help track it down or process a replacement.
Delivery typically takes [3–7 business days] depending on your location and the shipping method selected at checkout. You’ll receive tracking information once your order ships so you can follow its progress.
You’ll receive a shipping confirmation email with tracking information as soon as your order leaves our warehouse. If you don’t see it in your inbox, check your spam folder or contact us with your order number.
Tracking can take 24–48 hours to update after a label is created, especially right after shipping. If it’s been longer than that with no movement, contact us with your order number and we’ll look into it with the carrier.
